Utility Billing

Click here to e-mail the Utility Billing Department 

Phone number for questions: 218-681-4145

To pay with a credit card over the phone: 1-844-423-0670 (*a 2.67% credit card fee applies)

Garbage Bag Handout

***Homeowners & Renters***

Garbage bag handout for ALL TRF homeowners & renters is held the first full week of June (Handout dates for 2023 are June 5th-9th). If you miss the handout, please call 218-681-4145 and they will direct you on how to pick bags up at City Hall. If you run out of garbage bags, we can upgrade your package. Please call 218-681-4145 or stop in the office. 

Apartment residents who utilize a city dumpster are no longer required to use city of TRF bags and not need to pick up bags.

Applications

All customers must complete an application for utilities service form. 

Applications may be filled out online (if renting deposit arrangements will need to be made prior to service by contacting Utility Billing 218-681-4145)

Click here for an online application

Printable Forms

• Residential
• Commercial

All municipal utility charges are the primary responsibility of the owner of the premises served unless contracted for in writing by a tenant, using the application form.

Deposits

$200.00 - Minimum Deposit

$350.00 - With Electric Heat

See deposit policy for details.

Due Dates

All municipal utilities are billed monthly. The bills are mailed the last working day of the month, and are due by the 10th day of the next month. For example, the bill mailed on March 31st, is due by April 10th. If the 10th falls on a Saturday, Sunday, or legal holiday, the due date is extended to the close of business on the next succeeding day that we are open for business. A penalty equal to 10% of the current charges, less sales tax, is added after the due date and becomes part of the total due.                   

Payment

In-person: 405 Third St. E (We encourage utilizing the drop box on the south side of the parking lot).

Mail: Postmarked by the 10th

Drive-up drop box: Located on the south side of the City Hall parking lot

Automatic payments: Fill out and return this form - Utility Check

Budget Plan: With electric heat only

Credit/Debit Cards: By calling 1-844-423-0670 or in person at City Hall (a 2.6% credit card fee applies) 

Disconnection

Approximately 7 days after the due date, delinquent notices are mailed out, giving twenty days to pay before service could be disconnected. Payment arrangements after this notice is mailed are the responsibility of the customer. From October 15th to April 15th, winter cut rules apply. Winter cut rules do not mean that service can’t be disconnected during this period; payment arrangements still need to be made.

Budget Plan

A budget payment is available to customers with electric heat as their primary heat source.

Snowbirds

Please call before leaving for the winter. Garbage charges will be removed for the time the customer is gone and the number of garbage bags will be adjusted accordingly. If the customer wants the water shut off, the water and sewer charges will also be removed until your return. The water must be shut off in the street and the house must be checked by City personnel inside to verify that the water is off. There is a charge to disconnect. Call again upon your return to resume service. 

Misc. Fees

There are no fees for connection or disconnection while moving in or out of a residence or business.

Reconnect fee for non-payment: $25.00

After hours reconnect fee: $175.00

NSF check charge: $30.00

Water disconnect fee: $50.00

Sanitation

Garbage is picked up two times per week. Monday and Thursday on the West side of river, Tuesday and Friday on the East side of river.

All garbage must be in black City issued bags marked "TRF" or in the green garbage bags distributed by the City in 2020. Bags and stickers for large items are distributed in June at the Public Works Maintenance Facility located at 1121 Atlantic Ave N. During all other times, the bags are distributed through the Utilities Billing Office (218-681-4145) at City Hall. See complete details and map.